Terms & Conditions – theperfumewarehouseau
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  • FREE DELIVERY ON ALL ORDERS
  • (02) 8623 9600

Sold and delivered by The Perfume Warehouse

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your The Perfume Warehouse Account dashboard here.

Shipping

Free Shipping Offer available to all customers on all orders until 31/12/2020, after the free offer ends,  The Perfume Warehouse will offer free shipping on orders over $99 to most metro cities and major regional centres across Australia (excludes oversized items). Shipping cost for orders under $99 is $9.95 flat. 

Your order will be shipped from our warehouse, which is located in Sydney, within 1-2 working days of receiving the order excluding public holidays & weekends.

The majority of our parcels are delivered by Australia Post however occasionally we work with other courier partners to provide the most efficient delivery service with the most reasonable price. 

** Due to Covid-19 courier drivers are not required to obtain customer signatures. We recommend that the delivery address you provide is attended at all times such as a work address or parcel locker.

In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement (photos must be sent of damages). Tracking details are emailed to customers upon dispatch. 

Refer below for our domestic shipping times:

  • Metro Areas - 2-5 Business Days
  • Other Areas - 3-6 Business Days

A signature is not required upon delivery unless requested otherwise in the order notes.  The driver will leave the parcel only if safe to do so, otherwise a missed delivery card will be left behind.

If you have problems with your delivery please contact us via The Perfume Warehouse Contact Us/Help Centre and we'll always work with you to address any issues.

Returns

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We want to give you 5% discount for your first order

Use discount code DISCOUNT05 at checkout