Terms & Conditions

Sold and delivered by The Perfume Warehouse

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your The Perfume Warehouse Account dashboard here.

Shipping

The Perfume Warehouse guarantees Next-Day Dispatch, ensuring your order is shipped from our Sydney warehouse the day after it’s received, excluding weekends and public holidays.

The majority of our parcels are delivered by Australia Post however occasionally we work with other courier partners to provide the most efficient delivery service with the most reasonable price. 

In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement (photos must be sent of damages). Tracking details are emailed to customers upon dispatch. 

Refer below for our domestic shipping times:

• Metro Areas - 2-5 Business Days
• Other Areas - 3-6 Business Days

A signature is required upon delivery unless requested otherwise in the order notes. The driver will leave the parcel only if safe to do so, otherwise a missed delivery card will be left behind.

If you have problems with your delivery please contact us via The Perfume Warehouse Contact Us/Help Centre and we'll always work with you to address any issues.

Returns | Warranties | Damaged or Faulty items 

If you receive a damaged product, please send photos of the damaged item to our Customer Care team via The Perfume Warehouse Contact Us/Help Centre, include your order number and name, and we will work with you to resolve the issue.  

ALL damages or faults must be reported strictly within 7 days of receiving goods.

We accept returns of products within 30 days of the sale date, however items must be in 100% original condition for a full refund. Items returned after 30 days may not qualify for a refund, or may incur an extra 25% restocking fee.

If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund. In these cases, return shipping will be arranged at our expense. 

Items that have been opened by the customer, and simply change their mind will not be granted a refund or exchange under any circumstances.

All items returned will undergo a Quality Control & Product Verification to ensure all customer claims are genuine. All returns will incur a 25% restocking fee (of item value).

Change of Mind & Order Cancellation

In cases of change of mind or wrong size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition. The return postage will need to be paid by the buyer and the original delivery charge and an extra 25% restocking fee (of item value) will be deducted from the total item amount.

Items that have been opened by the customer, and simply change their mind will not be granted a refund or exchange under any circumstances.

Please note that your order is fulfilled once the warehouse has dispatched your order. If you wish to cancel your order after this stage, you will incur a 25% (of item value) restocking fee, which will be deducted from your refund amount.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.