The Perfume Warehouse

Shipping Policy

Shipping

Free Shipping Offer available to all customers on all orders until 31/12/2021, after the free offer ends, The Perfume Warehouse will offer free shipping on orders over $99 to most metro cities and major regional centres across Australia (excludes oversized items). The shipping cost for orders under $99 is $9.95 flat.

Your order will be shipped from our warehouse, which is located in Sydney, within 1-2 working days of receiving the order excluding public holidays & weekends.

The majority of our parcels are delivered by Australia Post however occasionally we work with other courier partners to provide the most efficient delivery service at the most reasonable price.

** Due to Covid-19 courier drivers are not required to obtain customer signatures. We recommend that the delivery address you provide is attended at all times such as a work address or parcel locker.

In the very unlikely event that your item is lost or damaged during post, then we are responsible and will issue either a full refund or replacement (photos must be sent of damages). Tracking details are emailed to customers upon dispatch.

Refer below for our domestic shipping times:

• Metro Areas - 2-5 Business Days
• Other Areas - 3-6 Business Days

A signature is not required upon delivery unless requested otherwise in the order notes. The driver will leave the parcel only if safe to do so, otherwise a missed delivery card will be left behind.

If you have problems with your delivery please contact us via The Perfume Warehouse Contact Us/Help Centre and we'll always work with you to address any issues.