The Perfume Warehouse
Sold and delivered by The Perfume Warehouse
To enquire about an existing order, please contact the Seller via the Order History in your The Perfume Warehouse Account dashboard here.
If you receive a damaged product, please send photos of the damaged item to our Customer Care team via The Perfume Warehouse Contact Us/Help Centre, include your order number and name, and we will work with you to resolve the issue.
ALL damages or faults must be reported strictly within 7 days of receiving goods.
We accept returns of products within 30 days of the sale date, however items must be in 100% original condition for a full refund. Items returned after 30 days may not qualify for a refund, or may incur an extra 25% restocking fee.
If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund. In these cases, return shipping will be arranged at our expense. Items that have been opened by the customer, and simply change their mind will not be granted a refund or exchange under any circumstances.
All items returned will undergo a Quality Control & Product Verification to ensure all customer claims are genuine. All returns will incur a 25% restocking fee (of item value).
Change of Mind & Order Cancellation
In cases of change of mind or wrong size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition. The return postage will need to be paid by the buyer and the original delivery charge and an extra 25% restocking fee (of item value) will be deducted from the total item amount.
Items that have been opened by the customer, and simply change their mind will not be granted a refund or exchange under any circumstances.
Please note that your order is fulfilled once the warehouse has dispatched your order. If you wish to cancel your order after this stage, you will incur a 25% (of item value) restocking fee, which will be deducted from your refund amount.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.