For Australian METRO Areas, it takes 1-2 Business days.

For Australian REGIONAL Areas, it takes 2-4 Business days.

For Australian Remote Areas, it takes 5-7 Business days.

To determine whether you're in a Metro, Regional, or Remote area for delivery times, please check your postcode on the Australia Post website.

** Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

All orders are delivered by Australia Post or StarTrack and will require a signature on delivery; this will be taken to a nearby Post Office if you are not home.

If you will not be home to receive the delivery, you can add Authority to Leave (ATL) in the notes at the check out to authorise us to arrange your order to be delivered and left at your nominated shipping address without requiring your signature. You will receive confirmation that your order has been delivered via email.

** Please note: The Perfume Warehouse will not be held responsible for any theft or damage if you provide us with the authority to leave your parcel at an unattended address. The Perfume Warehouse will not be in the position to offer a replacement or a refund for any lost or damaged goods as a result of you selecting authority to leave.

At this time we do not offer international shipping.

You may opt to use a Shop & Ship Agent.

** Please note we do not accept responsibility for lost or damaged parcels where S&S Agents are used.

*** Please note that during busy sale periods, you may experience a delay in receiving your order, we apologise in advance for any inconvenience. Please contact us if you have any questions about your order.

The Perfume Warehouse ships the order the next day the order has been placed.

Please get in touch using the Contact Us Form online or call 1300 990 091 (Mon - Fri, 9am - 5pm AEST, excluding public holidays).

CONDITIONS:

Items returned must be in their original sale condition (original packaging & sealed). Cosmetics cannot be returned for change of mind reasons. Shipping costs from online purchases and phone orders are non-refundable. You will be asked to provide personal details for returns or exchanges for verification purposes.

FAULTY RETURNS:

YOUR RIGHT TO A REFUND OF PURCHASE PRICE

You are entitled to a refund for items you purchase from The Perfume Warehouse if the item is:

(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or

(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide The Perfume Warehouse with proof of purchase, such as your original The Perfume Warehouse receipt or bank statement.

If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price but you will be entitled to exchange the goods or have them repaired.

If you are entitled to a refund but you would prefer to exchange the item or receive a The Perfume Warehouse gift card of equivalent value to the item, The Perfume Warehouse is happy to exchange or give you the gift card instead of a refund.

The Perfume Warehouse 'CHANGE OF MIND POLICY'

The Perfume Warehouse is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.

However, under our own The Perfume Warehouse 'Change of Mind Policy', if you simply change your mind we do offer a refund (in some cases), exchange (most cases) or gift card of value equivalent to the purchase price for most items provided that:

(a) You return the item within 30 days from the date of purchase (or for online purchases, from the date you receive it); and

(b) The item is unused and in its original condition; and

(c) All original packaging and seals are attached to the item; and

(d) You provide an original The Perfume Warehouse tax invoice as proof of purchase; and

(e) Sale merchandise purchased in stores will only be exchanged, not refunded.

The Perfume Warehouse 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:

(a) Cosmetics

(b) Items on Sale ie. Sold As Is. Discontinued and Discounted products.

To return items to our online store, please follow the steps below:

1. Email a return request to sales@theperfumewarehouse.com.au: you will need to supply the following information;

Order Number

Customer Name

Date of purchase

Reason for Return

2. The Perfume Warehouse will reply with a Return Form for you to fill out. Change of Mind Returns will need to pay for return postage.

3. Print your return label with your order (the label will also be emailed to you). Don't have a printer? No problem. You can print your label at a post office - just show the confirmation email on your mobile device and they can print it for you.

4. Include the Return Form with your return.

Then lodge your item at a post office, or drop it into a red street posting box (if size permits).

5. Take your parcel to the counter at the post office if you want a lodgement receipt with a parcel tracking number.

Once we receive your parcel we will process your return and you will receive a confirmation email.

We recommend that you use a tracking number for your returned parcel as we do not accept responsibility for any returns lost in transit.

Our Returns address is:

The Perfume Warehouse Online Unit 1, 175-179 James Ruse Drive Camellia NSW 2142 Australia

Unfortunately we can’t accept online exchanges.

Please show your order confirmation email for any in store exchanges.

Alternatively, you can return your items to our online location for a refund and place a new order.

Once your order has been placed, we cannot make any alterations to it.

If you have changed your mind, we can cancel orders and process a full refund to your original method of payment.

Please contact us via email as soon as possible.

Alternatively, you are able to return your items once you receive the parcel back to our online store.

Once you submit payment, you will receive an email to confirm your order. If you don’t receive this, be sure to check your junk or spam folder.

If you are unable to locate your order confirmation email, please contact us.

We accept the following payments methods online:

Visa

MasterCard

American Express

PayPal

Afterpay

Shopify Payments

Please note that gift cards are not accepted as a method of payment online.

Afterpay allows customers to make purchases over $100 AUD online and in-store through a convenient installment plan, splitting the total into four interest-free payments due every fortnight.

There is currently a minimum order value of $100 AUD for Afterpay purchases on all Australian orders online and instore.

To use Afterpay, customers must be over 18, live in Australia, and possess an Australian debit or credit card.

At checkout, select Afterpay as the payment option, and ensure funds for the first installment are available.

All Afterpay orders adhere to the standard online return policy, and if items are returned, the Afterpay balance adjusts accordingly. Late payments incur a $10 fee, with an additional $7 charge after a week. Afterpay is exclusively available for Australian transactions and does not accept AMEX or prepaid cards. New customers pay their first installment at purchase, while subsequent orders may have delayed initial payments.

For more details, visit the Afterpay website.

Yes, our current online returns policy applies to all Afterpay online orders.

For change of mind Afterpay returns you will need to supply your original The Perfume Warehouse receipt.

With online refunds and/or in the event that an item from an Afterpay purchase cannot be fulfilled, your Afterpay balance will be reduced to reflect the new order total once the refund has been processed, which can take up to 5 business days.